REFUND & CANCELLATION POLICY

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Last updated: 02.02.2026

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1. Booking Confirmation

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Full payment is required at the time of booking to secure your reservation. A booking is confirmed once payment has been received and confirmation has been sent.

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2. Cancellation by Guest

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• Cancellations made more than 14 days before arrival receive a full refund, minus any transaction fees.

• Cancellations made 7–14 days before arrival receive a 50% refund.

• Cancellations made less than 7 days before arrival are non-refundable.

• No-shows or early departures are non-refundable.

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3. Refund Processing

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Approved refunds are processed within 7 days, using the original payment method. Processing times may vary depending on the bank or payment provider.

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4. Changes to Booking

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Date changes may be possible depending on availability. Guests are encouraged to contact us as early as possible to arrange changes.

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5. Cancellation by Host

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If we must cancel a booking due to unforeseen circumstances, guests will receive a full refund or may choose to reschedule their stay.

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6. Force Majeure

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We are not responsible for cancellations caused by events beyond our control (natural disasters, travel disruptions, government restrictions, etc.). In such cases, we will try to offer alternative dates where possible.

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7. Contact

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For cancellations or booking changes, please contact:

Hilltop Getaway retreat
Email: hilltopgetawayretreat@gmail.com