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PRIVACY POLICY

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Last updated : 02.02.2026

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Hilltop Getaway retreat (6 Boekenhout avenue, Hoekwil, South Africa) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information in compliance with the Protection of Personal Information Act (POPIA), and, where relevant, international standards such as the EU’s General Data Protection Regulation (GDPR).

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By making a booking or using our services, you consent to the practices outlined below.

 

1. Information We Collect

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We may collect the following types of personal information:

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  • Identity & Contact Information: Full name, address, phone number, and email address.

  • Booking Information: Dates of stay, room preferences, number of guests, special requests.

  • Payment Information: Processed securely via Yoco (Hilltop Getaway retreat does not directly process or store credit card data).

  • Communication Data: Records of correspondence via email, WhatsApp, or phone.

  • Technical Data: Our website automatically collects certain technical information, including IP address, browser type, device information and website usage data through cookies (see the Cookie Policy) and similar technologies. This information is used to ensure proper functioning, security, and performance of the website, as well as to improve user experience.

 

2. How We Use Your Information

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Your personal information is used for the following purposes:

  • To confirm, process, and manage bookings.

  • To communicate with you before, during, and after your stay.

  • To comply with South African legal and tax obligations.

  • To protect the safety and security of our guests and property.

 

3. Third-Party Processing

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  • All bookings and payments are securely processed via Yoco, our payment service provider. Yoco may collect and process your personal and payment details under their own Privacy Policy.

  • Hilltop Getaway retreat does not store or have direct access to your credit card or banking details.

  • Other third-party services we may use include:

    • Payment processors (via Yoco).

    • WiFi and internet providers.

    • Analytics tools (Google Analytics).

These providers are only given access to the minimum information necessary to perform their services.

 

4. Sharing of Information

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We will not sell or rent your personal information.
We may share information only in the following circumstances:

  • With Yoco to manage payments.

  • If required by law, court order, or government authority.

 

5. Data Retention

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  • Personal booking records are retained for as long as necessary to provide accommodation services and meet legal, tax, and accounting obligations.

  • Payment data is never stored directly by Hilltop Getaway retreat.

 

6. Data Security

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  • We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

  • While we take every effort to secure your information, we cannot guarantee absolute protection against unauthorised access.

 

7. Data Breach Response

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In the event of a data breach that may compromise your personal information:

  • We will notify affected individuals as soon as reasonably possible.

  • We will notify the Information Regulator (South Africa) as required under POPIA.

 

8. Your Rights (POPIA & GDPR-Aligned)

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You have the right to:

  • Access your personal information.

  • Request correction of inaccurate data.

  • Request deletion of your personal data where legally permissible.

  • Lodge a complaint with the South African Information Regulator if you believe your data is being mishandled.

 

9. International Data Transfers

 

• Some personal information may be processed outside South Africa when payments are processed through international payment networks or service providers involved in completing your transaction.


• Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

 

• By making a booking, you acknowledge that such processing may involve international data transfers necessary to complete your transaction.

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10. Changes to this Policy

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We may update this Privacy Policy from time to time. Updates will be posted on this page.

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11. Contact Us

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For privacy-related enquiries, please contact:


Hilltop Getaway retreat
Email: hilltopgetawayretreat@gmail.com
 

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